SoleMate Singapore cares about our customers and the satisfaction you expect from us. Here is our policy on shipping and returns, which will make your shopping experience a memorable one.
All orders are processed and then delivered to you within the next 3-5 working days* after placing a successful order. We will keep you informed on the status of your order diligently.**
*excluding public holidays and Sundays
**When you have placed an order, you can expect an acknowledgment email from us. This is to confirm your order details. Once your item is parceled and collected for delivery, you can check your inbox for our notification email.
Store Pick Up (Temporarily Unavailable)
Not up for home delivery? You can personally come to our pick up locations to collect your item yourself.
For self-collection, kindly bring a copy of the order confirmation email we sent you and present it to our store staff upon claiming, along with a valid personal identification document. We will then verify your identity and assist you accordingly regarding your item collection.
If your busy schedule forbids you to collect the order yourself, you can authorize someone else to get the item on your behalf. He/she will need to present the printed copy of the order confirmation email and their valid personal identification document to be shown to our store staff.
Our pick up location:
Address: 3 Changi South Lane, #02-02 Singapore 486118
Hours: 10.30AM - 7.00PM Daily
Tel: +65 6926 4073
Thank you for shopping with SoleMate Singapore!
Should your order not meet your satisfactory standards, we are here to assist you! You may return the item provided that:
- You initiate a return within three (3) days from the time you receive your item(s), which will be at your own cost
- The item(s) must be returned to us in the original packaging, unused and undamaged
- Sales items are not eligible for a refund
The total refundable amount will exclude delivery fees, as the delivery already took place and duly paid.
SoleMate Singapore reserves the right to refuse any return if the item(s) does not meet all stated conditions above.
Feedback & Inquiry
Every Feedback is valuable to us! Please feel free to tell us your thoughts on our products and service quality so we can improve to serve you better. Kindly reach out to us if you need further information:
Email us: firstname.lastname@example.org
Call us: +65 6926 4073 (Monday-Friday 9:00 AM- 5:00 PM)